Bater mbuti, "dar pneu" e ngonhar apesar do "short time" e do "warning letter": uma análise sobre a cultura organizacional no quotidiano do Polana Serena Hotel

Abstract

This research analyzes logics that structure the practices and procedures in the daily operation of the Polana Serena Hotel. This subject is part of the studies on the organizational culture that in anthropology has been analyzed from approaches that by On the one hand, they allow you to understand the bureaucratic rules and the way employees adjust they are in the bureaucratic environment and, on the other hand, lose sight of the logic that guides the daily lives of employees and that goes beyond what is stipulated in bureaucratic culture. As a result of an ethnographic research based on the daily lives of employees, the data allow us to perceive that employees adjust the institution's bureaucratic norms whenever that these coincide with extra bureaucratic pressures, including family pressures. In this situation, the employees activate the xitique and tchiling networks to make the work more flexible, which they call mbuti, which happens when the rigidity of the regulation undermines the full functioning of the hotel, to compensate for momentary exits without the proper authorization situations that they designate. for "giving the tire" that happens when employees need to deal with unpredictable and urgent matters and, the adjustment of hours of stay in the cafeteria that they designate shame that serves to rest and replenish the necessary energy to perform its functions with zeal and desired quality. The survey results allow us to understand the organizational culture at the Polana Serena Hotel as the result of the adjustment by employees in their daily lives of a bureaucratic culture created to shape and guide the attitudes and behaviors of employees in the hotel according to bureaucratic pressures. It is from these adjustments that it becomes possible to guarantee the full functioning of the hotel with the required quality and at the same time respond to extra bureaucratic pressures, including family pressures.