Análise do processo de gestão de conflitos no ensino secundário geral: caso da Escola Secundária Josina Machel em Maputo 2016-2018

Abstract

Conflict is a phenomenon that occurs in a school institution given the interaction that is established between the educational actors. Taking the Josina Machel Secondary School (ESJM) as a case study, the paper sought to analyse the conflict management processes management processes adopted in this school. As a data collection tool, a semi-structured interview was used. semi-structured interview that was applied to the teachers assigned at the middle level. From the study, it was concluded that in Josina Machel Secondary School conflicts occur frequently, involving pupils and teachers. frequently, involving pupils and teachers of both sexes, but especially the pupils. pupils. On the other hand, it is concluded that the school does not adopt the same mechanisms for the conflict resolution, i.e. it varies from case to case. The nature of the conflict, the gender, the age group of those involved, among other tangible and non-tangible elements of each conflict have been determinant for the adoption of the mechanism in resolving the conflict without causing the poor organisational climate in the school. (TRADUÇAO NOSSA)