Avaliação do contrato psicológico na empresa ABC

Abstract

The concern and study of the worker-employer relationship, by scientists in the area of Human Resources (HR), has been developed for quite some time, but has gained greater importance in more recent decades. This is because, as Franco (2002) says, the main challenge of recruitment and selection in the current market is the ability to attract and retain talent. The interest in the study of the psychological contract (PC) is an example of this concern. Argyris (1960) developed this concept as the analysis of employer and employee expectations. This analytical tool has been used by many scientists to study the constant behavioral changes in organizations. The ABC Company (ABC), as a dynamic multinational company focused on the service industry, needs to captivate the best talent in the market for its staff. To do this, it has to understand the needs and expectations of its employees in order to become a workplace aspired by talented professionals. Therefore, it becomes important to define some variables to be analyzed, in the context of the (CP) existing at ABC. The research was based on the study of five variables of human behavior in the work environment (internal and external), defined by Davidson, applied at ABC: Benefit-Reward Balance; Degree of Clarity; Degree of Choice; Speed of Change and Individual History. The variables Stress at Work and Type of CP were added in the present work, deriving from the type of services provided by ABC. The search for information depended on conducting surveys of ABC workers. From the analysis carried out, it was found that each department of ABC, for having different characteristics (number of workers, hierarchical structure, number of senior managers, type of services to be performed, etc.) presents different PCs, although all together result in a generalized PC for ABC. (TRADUÇÃO NOSSA)