Treinamento e desenvolvimento: seu impacto na competitividade da empresa Linhas Aéreas de Moçambique - LAM S.A.R.L.

Abstract

This work aims to analyze the impact of Training and Development (T&D) of professionals on the competitiveness of the company Linhas Aéreas de Mozambique. The methodology used to prepare the work was predominantly quantitative, guided by the inductive method of analysis. In its initial stage of development, it was used the technical procedure of bibliographic research on T&D and business competitiveness. And in its final stage, the interview and the questionnaire were used for the case study at LAM. In this work it is possible to notice that the T&D programs at LAM “are extremely important, as they allow gains in competitiveness and quality; help in identifying the strengths and weaknesses of people and the company as a whole; empowers people in the company; increases the company's profitability; rationalizes procedures and develop people; and increases productivity. Also, it is noted that the LAM's competitiveness is based on security, trust and quality policies. Therefore, in general, the analysis of T&D in the scope of the activities performed by workers, suggests results that favor the improvement of performance and the reduction of errors in the execution of activities. In this context, it appears that the company has developed or directed its workers to courses whose contents add value to the activities to be carried out and, consequently, increase the competitiveness. It is also noteworthy that in this item the long-term courses are more effective courses and provide self-confidence to carry out the activities.