O papel da avaliação de desempenho humano nas organizações: o caso da Telcabo - Moçambique, lda

Abstract

Human performance assessment is a widely used tool in organizations with the objective of identifying deficiencies and improving the performance of human capital within the organization. It has become one of the important capital management tools performance evaluation must be done with elaborate methods and these methods must be implemented according to the reality of each organization. The performance evaluation process is a means that enables companies to achieve the desired results from taking advantage of the performance of all members of the organization. However, its purpose is not to judge the behavior of a worker, but to evaluate it according to the position and the goals established by the organization. According to the responsibilities that an individual has in the position that exercises and the goals established by the company should be evaluated. For the accomplishment of the present work, the methodology used was the collection of information, that a bibliographic search was made through the literature review and performance evaluation articles. And documentary research was also used through consulting company documents on performance evaluation. Subsequently, a case study was carried out at the headquarters of TELCABO, Lda. (Telecomunicações e Electricidade, Lda), in which interviews were conducted with 15 workers and questionnaires were distributed to 30 workers, among them higher hierarchical and simple workers. The performance evaluation at TELCABO, Lda is normally carried out in a period one year. An analysis of the company's results was carried out in the period from 2005-2009 in order to understand whether or not performance evaluation contributes to the reach of the company's results. The conclusion reached is that yes, the evaluation of performance contributes to the achievement of the company's results, although the results are not depend only on human resources. The present research leaves some recommendations for improving the company's performance appraisal process. (TRADUÇÃO NOSSA)