Desenvolvimento de um protótipo de aplicação web para a gestão de ocorrências nas esquadras policiais caso de estudo: Esquadra de Distrito de Marracuene

Abstract

The functioning of a police unit is essential for maintaining public order, preventing crime, and enforcing the law in a given jurisdiction. A police unit typically operates 24 hours a day, 7 days a week, to respond to emergency calls and crime reports. It provides a point of contact for citizens who need police assistance. However, the increased demand for police services in the country, coupled with the high crime rate, has highlighted significant limitations in managing incidents when they are recorded in notebooks or non-computerized systems. The current model hinders the storage, organization, retrieval, and security of information, in addition to exposing data to the risk of loss and unauthorized access, compromising the effectiveness of police work and service to citizens. In light of this problem, this work aims to develop a prototype of a web application to assist in the management of incidents at the Marracuene Police Station, aiming to improve process efficiency, information security, and the quality of service provided to the public. Specifically, the aim is to facilitate the recording of incidents, the management of victim, witness and evidence data, as well as the consultation and monitoring of recorded information. For the study, a mixed methodological approach was adopted, combined with a field study, which allowed us to analyze the functioning of the current incident registration model and identify the main difficulties faced by police officers and citizens. Data collection was carried out through direct observation and interviews, enabling an understanding of the real needs of the police station and the definition of the requirements of the proposed model. As a result of the study, a web application was developed consisting of a prototype for recording and managing incidents, accessible via laptops or desktop computers. The application was developed using Laravel 8 as a backend framework, MySQL as a database management system, HTML, CSS and Bootstrap 5 for interface construction, and JavaScript for system interactivity. The tools used for development were: Visual Studio Code, PlantUML, StarUML and Xampp.