Desafios da liderança organizacional face à pandemia da COVID-19 no Instituto Nacional de Turismo (INATUR)

Abstract

The present research is entitled "Challenges of organizational leadership in the face of the COVID-19 pandemic at the National Institute of Tourism (INATUR)" and its main objective is to analyze the challenges of organizational leadership in the face of the COVID-19 pandemic at INATUR. Based on the mixed approach, data were collected through a questionnaire and a semi- structured interview, analyzed using Ms Word 2010 and the content analysis technique, from a sample of 16 employees selected based on random sampling for convenience. In general, the results demonstrate that the leadership style adopted at INATUR is democratic, and the results indicate that the COVID-19 pandemic generated changes in the organization and brought challenges to hierarchical superiors, as well as to the organization in general, leading to financial re-planning, changes in work patterns, reduced demand in the tourist area and delays in the transition of processes. The strategies used to improve organizational leadership in the face of the pandemic at INATUR were also listed, with emphasis on the adoption of preventive measures and investment in communication materials.