Proposta de implementação da matriz Kasavana Smith no restaurante Hotel Escola em Inhambane

Abstract

The development project presents a proposal for the implementation of the Kasavana Smith matrix in the restaurant of the Inhambane Hotel School, and falls within the scope of the Final Course Project for obtaining a Bachelor's Degree in Hotel Management at the Higher School of Hotel Management and Tourism of Inhambane. For the elaboration of the work, the bibliographic research method was used, as the research was developed based on the collection of material such as scientific articles, books; semi-structured interviews where interviews were conducted with the employees of the Hotel School and direct observation allowing to follow their day-to-day work. The Kasavana Smith matrix is ​​a strategic analysis tool, as well as recommendations for specific actions to optimize the restaurant's performance, aiming to improve operations management and customer satisfaction. The implementation of this tool seeks to contribute to the sustainable growth of the enterprise, improving the quality of services provided and raising the restaurant's positioning. This matrix is ​​a An integrated strategy that seeks to optimize cost management and improve decision-making, stands out for its ability to analyze the cost of operations, allowing a clearer view of which dishes offer the best profit margin and which need adjustments. The methodology includes a detailed assessment of the costs of inputs, preparation times, and customer acceptance, through field research and analysis of historical restaurant data. It is expected that the implementation will bring significant improvements in operational efficiency and customer satisfaction, offering a practical and dynamic management tool. The expected results include reduced waste and increased profitability, promoting greater sustainability and competitiveness for the restaurant.(TRADUÇÃO NOSSA )