A gestão de documentos como mecanismo de suporte da memória colectiva: caso da Administração Nacional de Estradas

Abstract

The present study addresses the issue of records management as a mechanism for the preservation of collective memory. The general objective of the research was to study the document management procedures aimed at preserving institutional memory. The specific objectives were to describe the archival structure of the National Roads Administration, to map the qualifications of the human resources assigned to the archives, to analyse the institutional and archival legislation guiding records management, to assess the level of implementation of the National Archives System of the State (SNAE), and to examine the relationship between records management and the preservation of institutional memory. A qualitative methodological approach was adopted, which, in terms of its objectives, is characterised as exploratory. The study employed bibliographic procedures and a case study design, and data collection was carried out through on-site observation, structured interview guides, and document analysis. The findings indicate that the strengthening of collective memory depends on a well-structured records management system that takes advantage of emerging technologies, such as digitisation and the use of management software, ensuring the preservation and continuous access to documents in a timely and lasting manner. Such practices not only aim to protect the institution’s archival collection but also to reinforce the preservation of important existing records