Análise das percepções dos trabalhadores sobre a eficácia das medidas de higiene e segurança na prevenção de acidentes: um estudo de caso na EDM - Direcção Regional da Cidade De Maputo (ka Guava)

Abstract

This research analyzes the perception of workers at EDM - Regional Directorate of Maputo City, Ka Guava Customer Service Area regarding the effectiveness of occupational health and safety measures in preventing workplace accidents. The study is motivated by the continuous rise in work-related accidents despite the existence of preventive protocols, aiming to examine how these measures are perceived in terms of effectiveness in workers’ daily routines. A mixed-methods approach (qualitative and quantitative) was adopted, using questionnaires and interviews with workers from the Regional Directorate of Maputo City, Ka Guava Customer Service Area. Data were analyzed through descriptive statistics, association tests, and content analysis. The results revealed that, although most workers perceive safety measures positively, shortcomings remain in areas such as the provision of personal protective equipment (PPE), internal communication, and accident reporting. It is concluded that the effectiveness of preventive actions is directly linked to the maturity of the organizational safety culture and the workers' trust in the practices adopted. The study provides insights for improving safety policies at EDM and contributes to the literature on safety climate and safety culture in high- risk organizational contexts.