Gestão de documentos no contexto organizacional: um estudo de caso na implementação do sistema Alfresco no MISAU

Abstract

Document management has become a strategic tool within organizational contexts, enabling greater efficiency in the production, storage, and retrieval of information. This study presents a case analysis of the implementation of the Alfresco system at the Ministry of Health of Mozambique (MISAU), with the objective of improving electronic document management processes. The research is qualitative in nature, with an exploratory and applied approach, based on document analysis and direct observation of the implementation process. The results indicate that Alfresco provided greater control over the document lifecycle, enhanced information security, reduced paper usage, and promoted quick and organized access to institutional data. However, the process required technical adjustments and specialized knowledge, particularly for system customization to meet MISAU’s specific needs. It is concluded that implementing an electronic document management system such as Alfresco represents a significant step toward digital transformation in public administration, provided that continuous technical support and user training