Avaliação do capital psicológico positivo como mecanismo de promoção da qualidade de vida no trabalho dos colaboradores na Credi + Microcrédito Ei, sita na cidade de Maputo

Abstract

The main objective of this dissertation was to evaluate Positive Psychological Capital (PsyCap) as a mechanism for promoting Quality of Work Life (QWL) among employees of Credi + Microcrédito, EI. To achieve this goal, a quantitative approach was adopted, using questionnaires applied to a sample of 18 employees selected through simple random sampling. Data analysis was carried out using SPSS software, applying descriptive and inferential statistical procedures to examine the relationship between the variables. The results indicated low to moderate levels in the PsyCap dimensions, with particular weaknesses in self-efficacy, resilience, and hope. These findings reflect a perception of uncertainty or neutrality regarding the employees’ ability to face challenges and maintain optimism in the workplace. Regarding QWL, a moderate evaluation was observed, with dissatisfaction in aspects such as ergonomics, privacy, recognition, and job satisfaction, contrasting with more positive assessments in motivation and task performance. In terms of the relationship between PsyCap and QWL, a positive—though not perfect—correlation was identified, suggesting that higher levels of hope, optimism, self-efficacy, and resilience are associated with a better perception of QWL. It is concluded that strengthening positive psychological capital can significantly contribute to enhancing QWL, although other organizational factors also exert influence.