Formas de tratamento e relacionamento laboral: uma análise entre um grupo de colaboradores do Banco de Moçambique, Maputo

Abstract

This project analyzes forms of treatment and work relationships in the daily lives of Banco de Moçambique (BM) employees. From the analyzed literature, I identified two approaches, one that states that organizations impose and control forms of treatment and employment relationship and the other that indicates that employees build and choose the ways of treatment and relationship to adopt. The aforementioned literature allows us to understand that the organizations or employees build forms of treatment and relationships. However, it is understanding how the forms of treatment and relationship are structured in the daily life of employees of organizations. In view of these limitations, I carried out an ethnographic research among a group of employees of the BM, in the city of Maputo. The analyzed data allow us to understand that, in the daily life of the work context, study participants comply with certain rules as prescribed in the normative, tracing others which attribute new meanings, and mobilize forms of treatment external to the normative to structure their daily professional relationships. This study, by revealing the various arrangements adopted by employees, in relation to forms of treatment and relationship allows us to understand the complexity of the relationship between norms created by the institution and those adopted by those, in their professional daily life unlike the literature that universalizes the fact that employees only comply with standards created by the organization or themselves. (TRADUÇÃO NOSSA)