Influência de estilos de liderança na gestão de conflitos nas organizações. Caso: obra Dom Orione, cidade de Maputo

Abstract

This study aims to understand the influence of leadership styles on conflict management in organizations with the case of Obra Dom Orione, Maputo city. It is a qualitative study in terms of approach and had the participation of 7 subjects selected through convenience sampling. Data were collected through semi-structured interviews. The data analysis process was based on the content analysis technique. And the results showed that the leadership style in force in the study location is autocratic and democratic, although the latter is present occasionally. Interpersonal conflict was also identified, resulting from the existence of limited resources. These conflicts are managed through the adoption of collaboration and avoidance strategies. With this study, it is concluded that the influence of leadership styles on conflict management in Obra Dom Orione is significant, since the effectiveness in conflict management is directly linked to the leadership style adopted by the institution's leaders. Therefore, the research suggests the need for the organization's leaders to promote a more democratic style, increase the number of employees and diversify conflict management strategies, taking into account the demands of the situation(TRADUÇÃO NOSSA)