A vulnerabilidade do consumidor no comércio electrónico moçambicano

Abstract

This monograph, dedicated to the theme “Consumer vulnerability in Mozambican e- commerce”, deals with a study that analyzes the position of the consumer in the Mozambican electronic context in the legal consumer relationship. Thus, it is studied from the perspective of Mozambican legislation and institutions dedicated to consumer protection. To this end, the study focused on the regime of the Electronic Transactions Law, and by reference to this, the Consumer Protection Law and the respective regulations. The study concluded that, given the vulnerability of consumers in electronic commerce, legal protection is deficient, as the legislator refers us to the regime set out in the Consumer Protection Law. A law made without taking into account the current conditions and circumstances of electronic commerce. Furthermore, the means that the legislator makes available to the consumer to assert their rights are archaic considering the relationship and, in addition to this finding, it is clear that the institutional framework for consumer protection is ineffective and, for the most part, deficient, as it does not act as a system of inspection or regulation of consumer relations carried out in the electronic world.