Percepção dos colaboradores sobre as práticas de liderança como factores de gestão de stress ocupacional: estudo de caso na Direcção Nacional de Formação de Profissionais de Saúde

Abstract

This monograph focuses on the theme: “employees’ perception of leadership practices as a factor in managing occupational stress at the National Directorate for Training Health Professionals (DNFPS). This is a qualitative and quantitative research in a case study, with this organization being made up of 43 employees, and of these, a sample of 32 employees was used. The sample obtained was selected by accessibility, where the researcher selected the elements to which he had access and, in terms of the data collection technique, semi-structured interviews and occupational stress questionnaires – general version (QSO-VG) were used. The results show that there are psychosocial factors in the DNFPS work environment that are contributing significantly to employees' occupational stress. In terms of results and according to the data from the occupational stress questionnaire, interpreted from Excel 2017, it appears that the majority of DNFPS employees face considerable levels of stress related to the people they provide services to and it was also noted that the leadership practices adopted in the organization are not effective in managing employees' occupational stress. Given the results, it was recommended that the organization establish a process of continuous monitoring of leadership practices and their impact on employees' occupational stress(TRADUÇÃO NOSSA)