Sistema de pagamentos dos actos de registos civil via depósitos bancários no combate à pequena corrupção no sector público: caso do Registo civil da 1a Conservatória da Cidade de Maputo 2016 – 2020

Abstract

It has been recurrent the reforms washed by the state from diagnoses that it is enough to introduce new infrastructures and procedures, leaving aside the main thing that are the human resources. The problem that prompted this investigation is that so-called petty corruption is at frightening levels, particularly involving public sector officials. It is based on the assumption that the ongoing reform in the public sector has favoured the computerisation of processes. In this, the question that arises is: how the option for ICT mechanisms contributes to the reduction of petty corruption in the concrete case of the 1st CRCCM. For a better understanding of the phenomenon under analysis, the theory of sistematic was adopted to better explain the influence of the external context in organization. The study found that, despite the advances in terms of sophistication with regard to infrastructures and procedures, some constraints still persist as are the cases of the lack of support of the internent signal that is the basis of operation of the automated system, the lack of dominance in the handling of the equipment. Therefore, with the study it is concluded that the reform did not take into account the human factor that is the main of the whole process, because without this no matter what the technology the results will always be negative. The study also concludes that the process did not take into account the particularities of the users, hence there are several constraints during the process.