Importância da comunicação interna para o desenvolvimento de uma organização escolar: estudo de caso na Escola Secundária Josina Machel – Maputo (2021 – 2022)

Abstract

The present work has as its theme Importance of Internal Communication for the Development of a School Organization: Case Study at Escola Secundária Josina Machel – Maputo, whose general objective is to understand the importance of internal communication in the development of school organization, case of ESJM – Maputo. According to the objective, the study integrates quali-quantitative approaches. Semi-structured interview and questionnaire techniques were applied for data collection. 78 informants participated in this research, including two managers, 10 professors, six non-teaching staff and 60 students, selected for convenience. From the results it was concluded that Escola Secundária Josina Machel has a communication department and the respective responsible persons, and the information has been linked through meetings, circulars, telephone conversations, notices and communiqués; that students have not made use of the internal means of communication, but despite this, satisfaction is observed in the way in which communication has been managed. Internal communication in ESJM flows from upstream, downstream and horizontal stream; it was also concluded that, in fact, internal communication creates commitment on the part of employees in the school. The study recommends that the institution disclose the internal communication strategy to all employees, as it is considered essential for everyone to know where the school wants to go, what it intends to achieve and how. Likewise, it is recommended that managers seek to develop a greater sense of belonging of employees in relation to the organization, motivate employees to take the initiative to suggest to make internal communication excellent (TRADUÇÃO NOSSA)