Os desafios da liderança na gestão e resolução de conflitos nas organizações escolares: estudo do caso do Instituto Industrial e Comercial Joaquim Marra-Cidade de Chimoio de 2020/2021

Abstract

Conflict is an integral element in relationships between people. In school organisations characterised by the convergence of people from different cultures, preferences, values, lifestyles, ethnicities, ages that make the organisations subject to labour conflicts. For the management and resolution of conflicts, managers or school leaders have a school leaders play a key role in managing and resolving conflicts. Conflicts also arise from political, cultural and social social changes as well as competition for available resources, power struggle, lack of information and information and technologies. The present study aims to analyse the challenges of leadership in managing and resolving conflicts in the Industrial and Commercial Institute Joaquim Marra. This is a case study, which is based on a qualitative and quantitative research, in which it used the interviews and questionnaires, which were applied to 27 respondents selected in a random probabilistic manner. It found that in the Industrial and Commercial Institute Joaquim Marra, intra-organizational conflicts occur involving teachers and the Directorate of the Institute, caused by the lack of didactic material or teaching means to carry out practical classes, the absence of communication between trainers and the management of the Institute, teachers' delay in handing in grades caused by teachers' negligence in organising students' marks, the non-payment of overtime as well as the lack of recognition of the overtime as well as lack of recognition of teachers' work. To resolve these conflicts, the school has To resolve these conflicts, the school has used dialogue with teachers, which has been effective in resolving conflicts. Thus, the school is Thus, the school is challenged to develop communication, to recognise the teachers' work. (TRADUÇAO NOSSA)