Proposta de implementação de um sistema de comunicação telefónica VoIP; Onix Technology, Lda

Abstract

The accelerated growth of customers and, consequently, the growing demand for services provided in a service provider company has motivated the companies in question to strategically seek better techniques to offer better services to customers without changing the levels of quality of service required. This report proposes the implementation of a VoIP telephone communication system to guarantee improvement in customer service, reduction of operating costs, scalability of the communications network, increase in productivity as well as in collaboration, ease of interaction with suppliers and partners, using an efficient communication system, with the advantage of being inserted in the context of technological development. This report is composed of five essential chapters, the first chapter being the introduction and goal setting approaches to be achieved with the project, including the rationale and approaches that will be used. The second chapter presents the theoretical framework related to VoIP (voice over Internet Protocol). In the third, a description of the case study is made. In the fourth chapter, the proposed Solution is presented. Finally, in the last two chapters, the fifth and sixth, conclusions and recommendations are made and, finally, the bibliographic references are presented.