Automação de processos de negócio com recurso a ferramentas de automação e gestão de fluxos de trabalho : caso de estudo Instituto de Tecnologias, Inovação e Serviços - ITIS

Abstract

Recent researches in the area of business process automation has contributed to increasing efficiency in organizations. The researches addresses methods, techniques and computational tools developed to support business processes. Typically, business process automation is based on process models. These models, in addition to allowing automation of configuration and execution, increase the ability to analyze business processes. One of the most used languages to assist in the design of these models is BPMN (Business Process Model and Notation), which allows modeling a business process focusing on its workflow. With these premises, the present work proposes the development of a system of automation and management of business processes for the Institute of Technologies, Innovation and Services (ITIS), with the expectation of optimizing the time and resources used for the execution and management of the their processes. The work argues that Business Process Management (BPM), applied together with Information Technology, becomes a viable tool for design, analysis, optimization and automation of business processes in an organization.