Sistema de gestão de processos do Balcão de Atendimento Único

Abstract

Given the current social, economic and technological situation, organizations seek to increase their profit margins by reducing their expenses, requiring a joint effort to optimize the internal and external organization, information flows and existing human and technological resources, so that the service delivery manufacturing cycle is as short as possible. The purpose of this work is to develop an Information System for the Procedural Management of licensing requests for the exercise of economic activities at the One Stop Shop (BAU), which consists of monitoring and monitoring all the mechanisms that the file is subject to, since their entry into the BAU until the issuance of the Permit. In the analysis and design phase of the proposed IS, the UML methodology was used to diagram the model, using web technologies, operating in a client/server architecture, combined with the MySQL DBMS. This model allows for the modernization and better rationalization of management documental, human and technological means so that the BAU provides quality services to the citizen and provides decision makers with information that allows the performance of employees to be evaluated and the functioning of the BAU to be monitored, thereby increasing productivity, reducing document processing times and ancillary costs, many of which stem from errors in the organization of the work flow within the organization, allowing for continuous improvement in the provision of services by the BAU. (TRADUÇÃO NOSSA)