Processo de informatizaçao do SGAR e seu impacto na gestão e prestaçao de serviços

Abstract

The constant evolution of the Information Systems development process has reduced the acquisition cost, therefore, the Assembly of the Republic has been concerned with investing in IS infrastructure to launch new services and look for new ways of providing services to deputies, public, private, and citizen institutions and improving existing ones. It is observed that the senior managers of the Assembly of the Republic do not feel comfortable when deciding on IS matters, failing to explore this facilitator in the development of new service provision opportunities, in addition to not setting performance targets for the IS area, making the collection of results unfeasible. In turn, the IS area executive, lacking a vision of the whole for not participating in the strategic planning process of the Assembly of the Republic, starts to act dealing with interdependent areas in isolation. As a result, additional costs may arise when connections are needed. In this context, through the analysis and discussion of concepts related to innovation, information-based organization, strategic planning, systems architecture and information technologies, information value and Institutional mission processes (business), it is proposed to adopt a simple methodology for the planning of information systems and technologies in the Assembly of the Republic. A research was carried out through a case study, which allowed the consolidation of its content and verification of its use. The Secretary General, Heads of Department and Heads of Department, Section and SGAR staff actively participated in the survey, providing important information, helping to consolidate this information, establishing guidelines for the definition of information systems and technologies for the Assembly of the Republic , and helping to prepare the documentation of the defined architecture. The document resulting from the research, in addition to providing a comprehensive view of the processes of the Assembly of the Republic, was assumed to be essential for the implementation of an area of ​​data management, applications and proposed technologies that will be responsible for providing information for the process of taking information. decision. The easy understanding of the methodology by the managers of the Assembly of the Republic and the simplicity of its application were considered motivating factors for maintaining the architecture of information systems and technologies for the Assembly of the Republic.