Análise da acessibilidade para pessoas com deficiência motora nos empreendimentos turísticos no Município de Inhambane

Abstract

The study approaches the Analysis of Accessibility for People with Physical Disabilities in Tourist Resorts in the Municipality of Inhambane, with the general objective of Analyzing the conditions created in the MI tourism enterprises to facilitate the access of people with physical disabilities, and is operated by four specific objectives: i) Identify the conditions created in the MI tourist developments to facilitate access for people with physical disabilities; ii) Describe the measures adopted in tourist developments to enhance accessibility for people with physical disabilities; iii) Relate the accessibility conditions created in tourist developments and the flow of people with physical disabilities; and iv) Diagnose the challenges in MI tourism enterprises to facilitate access for people with physical disabilities. In methodological terms, the work is characterized as an exploratory and explanatory research, based on the bibliographical review and applying interviews to workers of tourist enterprises about the conditions of accessibility in the MI tourist enterprises, and the observation of access conditions was applied to people with physical disabilities. Data were analyzed using a descriptive and inductive method. The results indicate that most tourism enterprises in MI do not meet conditions that facilitate access for people with physical disabilities. The workers of tourist enterprises do not have specific training to deal with people with physical disabilities. The flow of tourists with physical disabilities in tourist developments is smaller. The following challenges were diagnosed: i) Acquiring a significant number of wheelchairs to facilitate circulation within the tourist complex; ii) Mount elevators for more efficient access to rooms on the floors above for people with mobility impairments; iii) Place a ramp and handrail at the entrance to the tourist development, access to rooms and all leisure and entertainment spaces; iv) Recruit qualified professionals to help people with physical disabilities to circulate throughout the tourist development; and v) Develop continuous training programs for workers on good service provision practices for people with physical disabilities; It was concluded that there are still no complete conditions in the MI tourist developments for the access of people with physical disabilities. However, it is still a challenge to reinforce measures and create conditions by the enterprises to fully satisfy the needs of this audience. ( TRADUÇÃO NOSSA)