O papel da supervisão escolar na gestão de conflitos pedagógicos na escola secundária Nelson Mandela

Abstract

We are currently living in the era of globalization and competitive restructuring of a world in constant dynamic changes, in which schools that are concerned with the teaching process and learning reveal themselves to be able to compete for success and manage to obtain the satisfaction and motivation of its professionals in Conflict Management. This study is the result of research on the role of school supervision in the management of pedagogical conflicts, whose objective is analyze the influence of school supervision on the management of pedagogical conflicts at school Secondary Nelson Mandela. Methodologically, the mixed research approach was used, or that is, the combination of quantitative and qualitative paradigms was proposed, in order to respond the objectives and the problem previously established. We used instruments for the collection of data such as the interview and the questionnaire, to obtain data that allow responding to the research questions. Opinions collected through the questionnaire and the interview guide provided important data, which after being analyzed and interpreted lead to discussion results, conclusion and respective suggestions. The present study concluded that it is necessary involve supervision in the management of pedagogical conflicts to assist conflicting parties in search for alternatives and creative communication processes that allow reaching a solution durable of the same, allowing the elements involved in conflicting situations respect the rules and standards of conduct established by MINEDH, in general, and by the school, in particular. ( Tradução nossa )