A gestão de recursos humanos nas Alfândegas, como a avaliação de desempenho influência o sucesso da instituição

Abstract

Human resource management in Customs, how performance evaluation influences the success of the institution Today, human resources play an important role in any economy. Companies that underestimate the human factor in the planning of their activities run a greater risk of not achieving their objectives than those that take the time to do so. It is a human characteristic to evaluate the work one does. This evaluation can be done individually or by second persons. In the first case, the evaluation of performance may be to observe whether the previously set goal has been reached. This is done by farmers, who at the end of the day observe the area they have cultivated to measure their performance during the day so that they can plan the area to be cultivated the next day; this is done by salaried workers to observe whether or not the goal previously set by the supervisor has been met. In an organization where performance appraisal is usually carried out by second people and is included among the Human Resources functions, it has a particular importance, it is the thermometer of the other functions (recruitment, selection, filling vacancies and staff development). For two years now, as part of the reforms in Customs, a performance appraisal system has been implemented that has implications for the salary scale. This process was designed to improve the performance of Customs staff in terms of meeting targets and quality of service delivery, i.e. to drive Customs staff to improve their efficiency and effectiveness in the performance of their professional duties. (TRADUÇÃO NOSSA)