Planemento estratégico: o caso do instituto nacional de segurança social - INSS

Abstract

This work entitled Strategic Planning "The case of INSS" is a case study based on the consultation of related literature, consultation of various documents produced by INSS and other official bodies, and informal interviews with some INSS employees. It consisted of a strategic diagnosis of the INSS, which served as a basis for the proposition of measures to facilitate its growth. Thus, numerous internal constraints in the functioning of the institution were detected, among others, a less functional organic structure, the increase of expenses with benefits in relation to the weak evolution of its revenues, low profitability of the investment portfolio, probable demotivation of employees, excessive manual and routine work, the non-realization to date of actuarial studies to evaluate/predict the impact of AIDS and to assess the degree of sustainability of the social security system, strong external pressures for the enlargement of its material scope as well as the improvement of the quality of services provided by INSS. Despite these constraints, the INSS benefits from external opportunities, such as the monopoly it holds in the sector, tax exemptions, the enlargement of the personal scope to include other categories of workers, and political and macro-economic stability, which creates a favorable environment for the development of business, and has resulted in the growth of the volume of investment. In light of the above, it was recommended that a strategic growth posture be adopted, consisting of the development of a series of actions aimed at maximizing the benefits provided by the opportunities and their strengths, and minimizing the internal weaknesses within the forecasted scenarios.(TRADUÇÃO NOSSA)