Avaliação da eficiência e eficácia da introdução do sistema de informatização na gestão de processos de estudantes da Universidade Eduardo Mondlane: o caso da direcção do registo académico 2000/2003.

Abstract

This study intends to evaluate the efficiency, effectiveness and adequacy of the introduction of the computer system, in the management of student processes in the DRA, regarding the provision of Services to its users. The motivation for the theme has to do with the fact that the success of any organization, whether for profit or not, depends on the provision of efficient, effective and adequate services, which requires the use of modern equipment and which changes that are taking place, caused by the revolution in information technologies, which bring distant geographic regions together, and this has repercussions on organizations, as they are insensitive in a dynamic environment, constantly evolving and increasingly complex. Therefore, this work comes in response to one of UEM's requirements, with a view to obtaining a degree in Public Administration, at the Faculty of Letters and Social Sciences of UEM