Avaliação do impacto da gestão delegada dos sistemas de abastecimento de água: caso do Município de Maputo (1998-2003).

Abstract

Water supply systems are infrastructure for the production and distribution of an economic and environmental asset of great value, which is water for human consumption. The objective of any entity managing water supply systems is to make available to the largest possible number of citizens in their area of ​​jurisdiction water in sufficient quantity and pressure, with good quality, without interruption and in conditions of such high efficiency and effectiveness. as possible in terms of the use of natural, human, technological and financial resources. Systematic assessment is essential for establishing diagnoses and identifying improvement procedures, and also requires the systematic collection of information and the assessment of defined objectives. Due to the lack of implementation of an appropriate system of performance indicators, management entities have experienced some difficulties in assessing the performance of water distribution systems consistently and formally. In 1998, the process of privatization of the public urban water supply service began in Mozambique. In 1998, the process of organizational change in the public water supply sector shifted from state management to an essentially private one1. This work attempts to establish the relationship between consumer satisfaction and the private management of the only urban water supply company in the city of Maputo - Águas de Moçambique (AdeM) 2. In order to achieve the objectives outlined, social sciences evaluation methodologies are used to gather consumer perceptions regarding the services that are provided by this company in the city of Maputo. It is also attempted to establish, in this work, a possible relationship between the dynamism in the management of the water resource, its experience and technological knowledge recognized by this urban water supply company and the perception that consumers in the city of Maputo have in relation to the performance. The fundamental objective of this work that is presented here, is to collect the various interpretations that the now-customers (previously beneficiaries) elaborate on the change that occurred in the urban water supply system in the city of Maputo.