Avaliação da gestão de mudança no contexto da reforma do sector público: o caso do Ministério da Indústria e Comércio

Abstract

This work aims to evaluate the Management of Behavioral Change in the Context of Public Sector Reform in Mozambique, having as an element of reflection the Ministry of Industry and Trade. In this perspective, the work analyzes the relationship between behavioral change management, the attitude and behavior of employees in the context of the provision of public services, as well as the relationship between the procedural mechanisms of change management and the commitment of employees. The analysis dimensions highlighted to respond to these objectives showed a deficiency in the change management carried out by the Technical Reform Unit of the Ministry of Industry and Commerce. We can highlight as causes of this deficiency a series of findings, such as: the lack of a clear policy of circulation of information and participation with regard to the reform processes and consequently the lack of knowledge on the part of the employees of the phases and actions of remodeling; the distance between the Technical Reform Unit of the Ministry of Industry and Commerce and the employees; the feeling among employees that the benefits of the reform are few; the lack of a legal framework that regulates the functioning of the pension management unit.