Gestão de recursos humanos: análise da relação entre avaliação do desempenho humano e a formação: o caso das telecomunicações de Moçambique

Abstract

This is an end-of-course work on Human Resource Management (HRM), whose topic is to analyze the relationship between Human Performance Assessment and Training, with the aim of testing the operationality of human performance assessment, although it is an instrument for management of human performance. human resources with multiple applications. It relates the assessment of human performance with another HRM instrument, which is training, in order to better analyze the validity of the assessment of human performance in the interrelationship with the other activities of human resource management. It reviews the literature of the main subjects portrayed, namely, human resources management, human performance assessment and training, aiming to have bases that support the case study that was carried out in Maputo and had as object of study the company Telecomunicações de Moçambique EP (TDM), in the research period from 1999 to 2001. Semi-structured interviews and documentary research were used as methods of data collection. The main results of the research indicate that the assessment of human performance is in fact an extremely important tool in HRM, it can serve as a link between the rest of HRM activities, including training; However, the human performance evaluation system at TDM proved to be deficient for reasons of varying order. Finally, it presents a general conclusion and recommendations leading to a review and improvement of the human performance evaluation system in TDM.