Gestão dos recursos humanos : o impacto da comunicação no desempenho dos funcionários - caso dos Aeroportos de Moçambique, Empresa Pública- ADM, E. P, 1998-2002

Abstract

The present study was carried out at ADM, E. P., having as main objective the analysis of the management of Human Resources in that organization, and with special attention to the impact of communication on the performance of employees. The study had the following starting point, to what extent the type of communication implemented in the organization has an effect on the performance of employees. There were two hypotheses: the first, the type of communication existing at ADM, E. P., tends to hinder the performance of employees and the second, informal communication has caused an environment of uncertainty and instability within the employees. After completing the study, which focused on bibliographic research using primary and secondary sources and fieldwork with semi-structured interviews addressed to employees and some managers, the general conclusion was reached that the Human Resources management system in the ADM, EP, is inefficient and ineffective, in addition to other specific conclusions. In view of these constraints, some proposals are proposed to improve the management of Human Resources in the organization.