A comunicação interna nas instituições públicas no contexto do distrito como polo de desenvolvimento: o caso da Secretaria Distrital de Marracuene (2010 - 2013)

Abstract

The theme of this study is about the internal communication within the public institutions being the District the focus of development: The case study is drawn from Marracuene District Secretariat. The main aim of this study is to understand internal communication in the District Secretariat as an organ that coordinates all the activities or services rendered by this public entity locally. The study reveals that is a mismatch in internal communication in the process of coordinating activities with an aim of attaining desirable objectives. This mismatch is due because of the existence, in the public sector, of two ways of evaluation: Management - this evaluates the potential and patrimonial which deals with access methods to the public sector and leadership positions in some service commission. The first is based on the public announcement for vacancy for the public sector and the other one is based on the internal announcement for vacancy aimed at career progression. The Patrimonial - is based on subjective trust and valuable information from the managers who have the competence to nominate whoever he/she wishes to, and the profiles of the candidates are often kept secret. This breeds secrecies and hostilities, at some point, within the public sector. As a solution it is proposed that decentralization should take place with the approval of stockholders as a way to eliminate all kind of subjective evaluations in order to ensure that all kind of evaluation of effort, the rewards are given on merit