Gestão de recursos humanos, recrutamento, selecção e satisfação do trabalhador no cargo: o caso dos CFM

Abstract

The present work was carried out at Empresa Poros e Caminhos de Ferro de Moçambique E.P, with the main objective of analyzing the Human Resources Management system at that institution. Since the recruitment and selection process and the projection of positions proved to be problematic, in this institution, the study paid greater attention to this dimension. For this purpose, bibliographic research was used in which it was possible to identify the theoretical model to support the present study. In addition to the use of written sources, the method of semi-structured individual interviews with CFM workers and some members of the Board was privileged. From the results, it was possible to verify the prevalence of an inefficient recruitment and selection system and the projection of positions that contribute to this situation, the non-correct application of the recruitment and selection mechanisms, the prevalence of a centralized recruitment and selection system, the existence of a rigid communication system, the prevalence of a position projection model that is an obstacle to the development of the individuals themselves. These elements contribute as a whole to the prevalence of an inefficient human resources management system in CFM. Bearing in mind that only a Human Resource Management System can guarantee CFM a privileged situation, we have proposed some recommendations for the achievement of this objective, namely: To make the communication systems more flexible, which also implies a change in behavior and attitudes above all on the part of the heads, that the recruitment and selection process be done based on interactivity and partnership between the heads and those responsible for the recruitment and selection of personnel. The introduction of participatory management systems.