Adopção do sistema electrónico de controlo de assiduidade na gestão de recursos humanos na Empresa Municipal de Transportes Públicos De Maputo (2017-2023)

Abstract

This research investigates the adoption of Information and Communication Technologies (ICT) in human resources (HR) management at the Mozambican Public Transport Company of Maputo (EMTPM), focusing on the challenges and opportunities these technologies provide. The study employed a qualitative approach, structured as a case study, using interviews with employees and managers, direct observation of work practices, and documentary analysis of internal policies and reports. The research focused on the implementation of Time Track as a central tool for monitoring schedules, performance, and administrative processes, enabling greater transparency and control over employee activities. Results indicate that while digitalization significantly contributes to operational efficiency, process agility, and improvements in HR management, it faces challenges such as resistance to change, limitations in technological infrastructure, and the need for continuous employee training. The study highlights that ICT use at EMTPM not only promotes administrative modernization but also enhances the quality of services provided to the public, strengthening accountability and institutional transparency. Furthermore, it provides valuable insights for developing continuous improvement strategies, integrating new digital systems, and optimizing HR management practices in the Mozambican public sector. Thus, the research demonstrates that digitalizing HR processes can be a transformative tool, aligning organizational objectives with employee satisfaction and the efficient delivery of public services, establishing itself as a strategic element for modernization and innovation in public administration.