Percepções sobre os serviços de oftalmologia num hospital da Cidade de Maputo

Abstract

The present work analyzes the perceptions about the ophthalmology health service in a hospital in the city of Maputo, Mozambique. It aims to understand the roles expected in the interaction between ophthalmology technicians and patients. The work that had as methodology the participant observation, combined with the conversations informal meetings held at the Alto-Maé health center and the literature review. The results of the research show that in the interaction process, health technicians and patients have your own way of looking at the functioning of the health center, that many of the are sometimes contradictory, because health technicians expect patients to assume a certain role and patients also expect health technicians to take on certain role in a certain way, so many health technicians as well as patients are profiling each other. Making construction difficult and complex of the doctor and patient relationship that demands efforts from both parties. Given the diversity of roles expected in the process of interaction between doctor and patient, we can conclude that the roles are dependent on the individuals concerned, because the being man directs his actions towards things according to what they mean for the human being himself. In turn, the meaning of these roles appears as consequence of the social interaction that each one has with his neighbor, and that the meanings of that interaction are manipulated and modified through a process interactive experience developed by the person when facing the things he / she will find in your path. That is why, the diversity of perceptions between doctors and patients end up being unavoidable, opening the possibility of generating confrontation in the perceptions that culminate in dissatisfaction and unattainable goals. (TRADUÇÃO NOSSA)