Desenvolvimento de sistema para reporte de interrupções de corrente eléctrica

Abstract

Electricity is essential for modern society, playing a key role in industries, services, commerce, and daily life. In Mozambique, frequent power outages affect these sectors, causing financial losses, reduced productivity, and difficulties in daily activities. These interruptions are often caused by bad weather, equipment failures, or high energy demand. However, the lack of an efficient system for reporting and managing these issues makes it difficult for responsible entities to respond quickly and effectively. This study proposes the development of a computerized system to improve the reporting and manage- ment of power outages. The system will allow users to report issues quickly and easily, providing detailed information to energy providers. It will also enable real-time tracking of reported cases, improve resource allocation for technical teams, and generate reports with useful data on outages, their causes, and how they were resolved. For the development of this work, a methodology based on Software Engineering principles was adopted, including requirements gathering, system modeling, implementation, and testing. Modern tech- nologies and tools were used in the development process, with emphasis on client-server architecture, REST API for communication between system components, database systems for information storage, and development frameworks to ensure scalability, security, and efficiency of the proposed solution. By modernizing the reporting process, this solution aims to improve communication between users and service providers, making problem resolution more efficient. The expected result is a more reliable elec- tricity supply and better service delivery in Mozambique.