Protótipo de classificação de empreendimentos turísticos - Hotéis : Instituto Nacional do Turismo I.P

Abstract

The use of information technologies in the classification process of tourism establishments contributes to overcoming several challenges, namely in complying with legal procedures by the classifying entity, in the preparation and presentation of the preliminary classification proposal to the proposing establishment, in ensuring the consistency and integrity of the database, as well as in supporting the definition of a prototype that facilitates the division of tasks among the participants in the classification process.

To implement the points mentioned above, this prototype was developed to allow and facilitate interaction between the classifying entity and the tourism operator (Establishment) competing for classification. To this end, the prototype was developed to facilitate collaboration between employees of the National Tourism Institute and tourism operators, through which tourism operators can submit their self-classification (preliminary) and follow the subsequent phases until approval.

The research followed a qualitative approach, based on a literature review for its theoretical foundation, and also using document analysis, participant observation, and semi-structured interviews for data collection. The Agile development methodology was used, given that its approach not only allows for solving the aforementioned problems, but also its easy adaptation and robustness in software development in a short timeframe. Therefore, this approach brought numerous advantages, leading to better organization and modeling of systems, improving and incorporating activities throughout the classification process of tourist establishments and dance halls.(TRADUÇAO NOSSA)