Desafio das instituições em organizar as massas documentais acumuladas: Instituto de Supervisão de Seguros de Moçambique

Abstract

This study analyses the challenges associated with organising archival documents known as accumulated document masses in Mozambican public administration institutions, through an assessment of the practices developed at the Insurance Institute of Mozambique, where we found that the solution to having properly organised documents requires joint efforts from all employees, from managers to technicians responsible for developing document management practices. To achieve the general and specific objectives proposed in the work, we used qualitative and exploratory research through bibliographic and documentary research, interviews and observation. It is important to highlight that in this work we had as a sample a universe of five employees of the institution