O que acontece em casa, fica em casa: a comunicação interna da Movitel e seu efeito no desempenho dos colaboradores na cidade de Maputo

Abstract

This research aims to analyze the internal communication of Movitel and its impact on the performance and satisfaction of employees in the city of Maputo. To achieve this general objective, three specific objectives were established: to evaluate the effectiveness of the internal communication channels used by Movitel, to identify the main factors that influence employee satisfaction regarding internal communication, and to investigate the relationship between the company's internal communication and employee performance. The theoretical framework underpinned the research with the theories of Organizational Communication, Motivation and Job Satisfaction, and Open Systems, which provide perspectives on the influence of internal communication on employee behavior. The research followed a quantitative approach, utilizing a non-probability convenience sample of 153 employees from different roles and hierarchical levels at Movitel. Data were collected through a structured survey, and the analysis was conducted based on descriptive statistics. It concludes that Movitel's internal communication requires significant improvements to enhance employee satisfaction and performance, promoting a more productive and collaborative work environment