Proposta de implementação de melhorias de qualidade de internet no Hotel Inhambane

Abstract

This work was carried out at the private company, Hotel Inhambane. The objective of this development project is to propose the implementation of improvements to the quality of the internet at the Hotel Inhambane, located in the city of Inhambane. This project was developed at the Hotel Inhambane with the aim of proposing improvements in the quality of the internet infrastructure. The current connection faces several problems, such as low speed, limited coverage, instability, and insufficiency to meet the demand of guests, which compromises the customer experience. The project was structured in three main stages. First, the quality of the internet infrastructure in use at the hotel was described, evaluating technical aspects such as connection speed, signal coverage area, and capacity to support data traffic. Then, the main constraints arising from the current infrastructure were identified, such as slow internet speed, coverage failures in certain areas of the hotel, and connection instability, which generates guest dissatisfaction and operational difficulties for the hotel. Based on this assessment, a proposal for a new internet infrastructure model was developed.Stability, as well as improvements in network coverage and capacity to serve a growing number of users. The implementation plan includes the selection of new equipment, adjustments to the internal network, and the choice of a suitable internet provider to ensure a quality service. In the end, it is expected that the improvements implemented will provide a superior internet experience, resulting in greater customer satisfaction and loyalty, as well as better functioning of the hotel's internal services.(TRADUÇÃO NOSSA)