Proposta de implementação de um aplicativo móvel para automatização de procedimentos de check-in e check-out No Hotel Mar da Zinha

Abstract

The absence of a computerized system compromises the efficiency and quality of services provided at the Hotel Mar da Zinha. Therefore, this proposal aims to implement a technological solution that automates the check-in and check-out processes, contributing to the modernization of the hotel and improving the guest experience. The objective of this project is to propose a mobile application focused on managing the check-in and check-out processes at the Hotel Mar da Zinha in Chibuto. Currently, the hotel performs these procedures manually, which has generated several challenges, such as delays in service, failures in the organization of reservations, and difficulty in controlling guest information. To carry out this proposal, applied research was used, which allowed the construction of knowledge whose purpose is to be put into practice. Bibliographic research was used in order to gather and explore the literary collection on the subject that deals with the use of technology aimed at automating the...Check-in and check-out process. In the field research, an interview guide directed at the Hotel Manager was used, and a survey directed at Hotel Mar da Zinha guests was conducted on the Google Forms platform to find out their experience regarding the manual method for check-in and check-out. With this project, it is expected to optimize service time, reduce operational errors and promote more effective management, combined with practicality and innovation in the services of Hotel Mar da Zinha.(TRADUÇÃO NOSSA)