Desafio do processo de referência nas bibliotecas universitárias em Moçambique: o caso da Biblioteca Central da Universidade Eduardo Mondlane (UEM)

Abstract

This paper aims to describe the challenges faced in the Reference Process at the Brazão Mazula Central Library (BCE) of Eduardo Mondlane University (UEM), specifically: describe the activities carried out in the Reference Process; identify the instruments used in the reference process and understand the difficulties faced in the Process of Reference in the Brazão Mazula Central Library (BCE) of Eduardo Moniz University Mondlane (UEM). The case study and discussion of relating results have been completed to what the literature provides us, we consider that the BCE serves as a reference for other higher education institutions in the country and contributes to teaching and learning of students, researchers and the general public through services provided as well as with the use of appropriate instruments in the process reference that came out positively in the search and retrieval of information physical and digital. Therefore, the ECB faces challenges in improving its reference activities, as well as the instruments used in this process, because the library is not static, but rather a growing organism as Ranganathan (1961) makes clear in his fifth law. As well as empowering the leading professionals in the best use of their technical and human skills, therefore, the reference service is the mirror of the library. In short, our hypotheses initially raised are valid, since we found that the ECB of the EMU, carries out the reference process effectively