Sistema de gestão de desempenho de gestores de clientes do Banco XYZ

Abstract

XYZ Bank is a public limited company that operates in the banking sector in Mozambique and carries out profitable activities in the public interest. It enjoys legal personality, with administrative, financial, patrimonial, scientific, technical and regulatory autonomy. In this final course work, the objective is to develop a Performance Management system for Customer Managers at XYZ Bank, since inconsistencies were identified in the reporting of information that arise during manual processing of the information, and inefficiency in the information processing and sharing process, which is via daily email sending of reports in Excel format. Thus, in this work, it was proposed to implement a system on a web platform that is subdivided into two modules, namely the Administrator module and the Merchant module, the latter representing the end consumer of the platform, including Customer Managers, Branch Managers, Directors and Managers of areas of interest of the business. The objectives listed in the work were successful, as all development techniques and methodologies were explored throughout the work. A detailed explanation of the current functioning of the system was made with the aim of perceiving such gaps and subsequently the requirements survey that culminated in the design of the proposed system model using modern methodologies and tools. With the implementation of the system in question, it is expected that Bank XYZ will make the Performance Management process of Customer Managers more flexible, reducing the workload of the teams involved in processing, and on the other hand, ensuring an increasingly higher degree of accuracy of the information.( TRADUÇÃO NOSSA)