Impactos da COVID-19 no turismo gastronómico nos anos de (2019-2023): caso dos Restaurantes Tofo-Tofo, África Tropical e Kumba Lodge

Abstract

The COVID-19 pandemic generated substantial impacts on the global economy, especially affecting the tourism. This monograph investigates the effects of the pandemic on gastronomic tourism in the City of Inhambane, Mozambique, between 2019 and 2023, focusing on the restaurants Tofo-Tofo, África Tropical and Kumba Lodge. The study adopts a mixed approach, integrating qualitative and quantitative methods to offer an analysis comprehensive impact. The qualitative methodology involved semi-structured interviews with owners and restaurant employees, aiming to understand their perceptions about the crisis and the strategies adopted to mitigate its effects. At the same time, the quantitative approach uses questionnaires applied to 45 employees to collect data on changes in demand, impact on operations and adaptation measures during the period of study. Qualitative results indicate that restaurants faced significant challenges, including a drastic reduction in demand and the need for layoffs, which led to operational adjustments substantial. Quantitative data corroborates these findings, showing a marked decrease in sales volume and changes in the operation of establishments. The research concludes that the implementation of adaptive management strategies and the adoption of biosafety protocols were crucial to recovery gradual increase in customers in restaurants during and after the crisis. (TRADUÇÃO NOSSA)