O papel da mediação da informação: perfil e competências necessárias no contexto do departamento de arquivos especiais do Arquivo Histórico de Moçambique

Abstract

The research aimed to analyze the role of the information mediator in the development of skills and in the construction of a professional profile aligned with the needs of the Permanent Archives Department (DAP). In addition, it sought to identify the infrastructure, equipment used and main activities developed, as well as to describe the elements necessary for the construction of the profile and the development of skills of the professionals. It was found that information mediation is present in the work of DAP professionals, whose activities aim to meet the needs of users. However, there are indications that not all professionals are fully trained in information mediation issues. The interference of professionals in the construction of research instruments is crucial, but it must be carefully worked out to avoid obstacles to the mediation process. The terminology and the way in which the documentary collection is represented can impact access to information. Despite the efforts made, there are still internal challenges to be overcome, such as inadequate infrastructure, which cannot support the amount of documents stored, requiring improvements in space management. Regarding the role and skills of the information mediator, it is essential that professionals are dedicated, interested in the area and adopt a professional attitude when working in archives. This includes skills to deal critically with information and make it accessible to users. In view of the results, it is recommended that the DAP be defined as a continuous learning organization, which establishes corporate policies and guidelines on the importance of information mediation and identifies barriers and obstacles related to the development of professional skills and practices. These recommendations aim to promote more effective and professional performance in the archival context.(TRADUÇAO NOSSA)