Qualidade de vida no trabalho e sua relação com prestação de serviços públicos: o caso do Banco de Socorro do Hospital Geral de Mavalane

Abstract

The Quality of Life at Work, comprises several subjects, which concern the relationship of the worker and the organization, such as: remuneration, participation, working conditions, relationship with colleagues and their superiors, culture and organizational climate, motivation, performance evaluation , development opportunities, etc. This study aims to analyze the Quality of Life at Work, of the employees of the Banco de Socorro of Hospital Geral de Mavalane, and its relationship with the provision of public services. Twenty employees were surveyed in order to assess the level of satisfaction in relation to QLW, and fifty users to assess the level of satisfaction in relation to the services provided. From the data obtained, we can see that the Banco de Socorro do Hospital Geral de Mavalane does not have a QLW level, capable of satisfying the needs of its employees, and that most users are not satisfied with the services offered HGM and in this sector in particular. Based on this analysis we conclude, the existence of a dependency relationship between QVT, and the provision of services, and the greater the satisfaction of employees in relation to QVT, the greater their performance and the provision of services. Having obtained the data on the basis of the questionnaire, we found negative factors related to the Quality of Life at Work of the employees: Working Conditions, insufficient working instrument, difficulty in interpreting the current method of assessing employees. performance and relationship among colleagues, etc. The factors favorable to QWL were also found: relationship with their superiors and medical assistance. When affecting the QWL of workers, such factors therefore affect the quality of services provided.(TRADUÇÃO NOSSA)