Reengenharia do módulo de gestão do sistema de bilhetes de transporte público Famba

Abstract

This academic work analyzes the Famba public transportation ticketing system, an application aimed at supporting the management of public transportation in the Maputo Metropolitan Area, and proposes improvements to it. The context of the analysis included aspects such as the rapid population growth and the expansion of the vehicle fleet in the Maputo Metropolitan Area, which make managing the transportation system a complex challenge. Indeed, the objective of this work focuses on the need to analyze the Famba system and propose improvements based on changes proposed by the government, such as the introduction of an intelligent transportation system. It is important to note that the focus of this work is not on the component of on-site ticket sales at the operational management level, but rather aims to propose improvements at the tactical and strategic management levels to support the administrators and managers of urban transport cooperatives. The methodology used for the research was based on a qualitative approach. The qualitative research involved interviews with employees from the Maputo Metropolitan Transport Agency (AMT) and Maxcom, standing out for the understanding of social perceptions and analysis of the management process. Documentary analysis, bibliographic research, participatory observation, and semi-structured interviews were techniques employed for data collection, in understanding the functioning of the Famba system and in identifying constraints. The expected results include a mobile application for bus managers and a web application for AMT and Maxcom administrators, and managers of cooperatives such as EMTPM and EMT BOANE. It also includes intuitive dashboards and a more efficient architecture, contributing to the optimization of the Famba system. The analysis of these results will be crucial for AMT to assess the impact of the proposed improvements. The proposal for improvements presented in this work has the potential to enhance the management of the Famba system at the level of AMT, Maxcom, and Cooperatives. Additionally, the contribution of the study to the modernization of a component of the public transportation system in the Maputo Metropolitan Area is emphasized.