Impacto da cultura organizacional na prestação de serviços de cuidados de saúde primários: caso do Centro de Saúde 1 de Junho (2019-2022)

Abstract

The subject of this research is the “impact of organizational culture on primary health care services delivering: the case of Health Center 1 de Junho (2019-2022)”. It focuses on understanding the impact of organizational culture on the provision of primary healthcare services. The problem raised is linked to the ineffectiveness of the healthcare services. The alternative hypothesis that responds to the problem raised is that: the type of culture prevailing in the Health Center 1 de Junho significantly influences the provision of primary healthcare services. The study used a qualitative methodology, employing inductive methods of approach, a case study/monographic procedure and data collection and analysis techniques that enabled the results to be achieved. In general, it was found that in the health center under study, there is a predominance of two cultures, namely: the Apollo culture - characterized by high centralization and high formalization; the Zeus culture - characterized by high centralization and low formalization. It was also concluded that the health center does not have a formal structure, which negatively influences the provision of services due to the excessive chain of command, difficulty in the flow of information, contributing negatively to the decision-making process and even to the implementation of new strategies.