Plano de classificação de documentos e a sua importância na recuperação da informação no Ministério de Transportes e Comunicações (2013 - 2021)

Abstract

The present study has as its theme: The Document classification Plan and its importance in the retrieval of information in the Minister of Transport and Communications (2013 - 2021). The general objective guiding this work was to understand the contribution of the Classification Plan for the Ministry of Transport and Communications' core activities to the organization and retrieval of information. The Document Classification Plan is the instrument for operationalizing document classification, a technical operation that contributes to the management of archival documents with the aim of guaranteeing efficiency and effectiveness in the use of information, creating conditions for subsequent information retrieval. In this context, it was noted that the Ministry of Transport and Communications has improved since the approval of the Classification Plan for core Activities, as it allows for better organization of documents and retrieval of information by subject based on the classification code and facilitates communication between institutions administered or under its tutelage. However, there is still a deficit in the organization of end-activity documents using the respective plan due to a lack of trained human resources and a lack of knowledge on the part of the managers and technicians in the document management department of the pertinence of using the Classification Plan, thus influencing the low level of efficiency in the retrieval of information and the performance of the institution. Therefore, this has partially brought about changes, there are still gaps regarding classification and the use of the Classification Plan for the organization of information, thus creating information chaos in the Ministry. The conclusion is that managers and employees need to be made aware of the importance of using the plan to avoid losing important information.